Terms of Service – Pricing of services

Everything you need to know about how we charge for our services. If you feel something is missing or not easily understood, we welcome your feedback here.

Pricing Categories

Our services are split into 4 different categories of pricing. These are as follows:

Support Services

Support Services are services in which we provide that is both chargeable, and does not supply you with any product at completion. These are services such as Remote Support, Hardware Repairs & Service Desk.

There may be circumstances in which we bundle these services in with a package offer.

Affiliate / Resale Offers

Affiliate and Resale is what we refer to as an offer of a product, service or both as a third party to one of our carefully chosen suppliers. We do not offer our own products and services out for affiliate sales comissions.

There may be circumstances in which we bundle these services in with a package offer.

Sales

Sales are services in which you are provided with a usable product upon completion. Examples of these are software, hardware, cloud storage and security.

There may be circumstances in which sales are part of a package offer.

Consultation Services

Consultations are a service which we provide in order to make an offer to supply a product, service, affiliate offer or all three as part of an agreed package.

These services always consist of a package offer.

Pricing on non-contacted services

We charge different rates depending on the requirement. These are as follows:

Microsoft Office for Business

£10 – Add, remove or change of user account
£50 – SharePoint site setup (basic file share)

We do not charge for password resets, name changes or faults which are caused by us. Our Microsoft Business 365 support plan covers all Microsoft Account related support requests, other than Azure Projects and SharePoint requests.

Consultations & Projects

In most cases, we will aim to provide a singular cost quote for an entire project based on the requirements. We charge a flat rate of £75 + VAT per hour for consultations and project work that go outside of the scope of the consultation or project agreement framework.

Support Requests

All support requests outside of contractual support accounts are billed at £40 + VAT for the first 30 minutes. £15 + VAT for each 15 minute block thereafter.

Call outs are not included in any of our support plans and are chargeable at £50 + VAT for the first 30 minutes on site. Travel time additional costs can vary depending on distance to site.

Domestic Work

Where possible, we provide an estimated price per job to reduce any misunderstanding in pricing or repairs. All domestic repairs are non-contracted work and are always chargeable at £50 + VAT per hour of work.

Pricing of contracted services

We offer a simple range of service prices as shown below. All support packages are business to business only packages.

Microsoft Office for Business

£50 per month – 5 users

We offer Microsoft Business 365 support in blocks of 5 unique user accounts. This package is an all-inclusive support package specifically aimed for Microsoft Office requests only. All other IT related matters will be chargeable if not already accompanied by an IT Support package.

Scope of Rates:

1 Month rolling commitment – No extras
12 Month minimum commitment – Inclusive backups or signature maker
24 Month minimum commitment – Inclusive backups and signature maker

 

Support Packages

All support packages are designed to cover IT Support issues including Microsoft Office for Business. We work on a fair usage system which averages the total support time over three months. We work on the average of 30 minutes per supported user per month which is allocated to the business. Historically, it is extremely rare that additional charges occur on our support packages.

An example would be 4 supported users would generate an average usage of 2 hours per month.

£35 p/m – Sole Traders with a maximum of 1 supported user
£25 p/m/user – Teams of at least 2 support users per month
£45 p/m/user – Teams of at least 2 support users per month

Full details of what our packages contain can be found on our business support page.

Pricing of each service

Below is how we price our services. Not all services have a fixed price, and will not show rates.

Support Services

This service is normally billed per hour, month or year in accordance with the type of request or contract that is currently agreed too.

Affiliate / Resale Offers

This service is priced by commission percentages and may or may not include service charges. 

Sales

This service is based on market rates at the time of offer.

Consultation Services

This service is an agreed rate per request, but may be subject to change if changes are made to requests once the consultation has initiated. 

Other chargeable services

Below is services that are not included in any of the four main services, but are still chargeable if required.

Call outs

This is a chargeable service in which we are called out to site. The costs for this service vary depending on the distance from our main office.

On site rates

Our standard rate is £50 + VAT (£60) for each hour we are on site, over and above the initial call out.

Collection and Delivery

This service is priced by distance from our main office. Standard charges start at £10 + VAT (£12)

Additional Charges

Depending on the complexity of work required, there may be times when additional repair work or hardware is required to fix a fault that was not possible to have been discovered prior to inspection. Additional charges are not included in any quotes or estimates provided.

VAT and other charges

The below charges are either legally required, or subject to late payments and defaults.

VAT - Value Added Tax

DRJPCS Limited is both VAT registered and a Private Limited Company. Our prices are shown excluding VAT and inclusive of VAT inside (brackets). We do not operate any products or services which are exempt from VAT.

VAT registration number: GB279463260
Company Registration Number: 11002345

Charges for missed payments

We reserve the right to add additional costs to the overall settlement for things such as late payment charges.

If we have to chase for payments, we charge a standard administrative fee of £10.00 + VAT for each communication. We will not chase more than twice per calendar month. If we hear from you within 2 working days we will waver the administrative fee.

Failure to settle your account

We will send a maximum of 3 communications before your account becomes defaulted. Defaulted accounts are passed on to a debt collection agency for enforcement.

Additional charges applied to your invoice are as followed:

£25 + VAT for £1,000 – £9,999.99
£50 + VAT for £10,000 and above

We also apply the statutory interest rate of 8.75% from the date of your overdue invoice, calculated over the amount of days your payment has been missed. For comparison, a £1000 outstanding debt would accrue £7.43 of interest for being 31 days overdue.

DRJPCS Limited employs Crunch to chase debts on our behalf.

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