Terms of Service – Invoicing and Credit

Everything you need to know about how we handle invoicing. If you feel something is missing or not easily understood, we welcome your feedback here.

Invoices – The types we offer and how they differ

Residential Customers

We class a customer as residential when they are not requesting support on behalf of a business.

Residential customers always pay in full upon completion as we do not offer credit services or 30 day payment options.

Payments are made in Bank Transfer, Card or Cash.

Receipts are given upon request via electronic delivery (Email) 

Business Clients

We class a client as business when they are requesting support on behalf of a business.

Business Invoices are payable in full upon completion if no credit account is in use. 30 day credit accounts are reserved for clients on monthly support plans.

Payments are made in Bank Transfer, Card or Cash.

Receipts are given upon request via electronic delivery (Email)

Credit – Who, when and how

Residential Customers

We class a customer as residential when they are not requesting support on behalf of a business.

Residential customers always pay in full upon completion as we do not offer credit services or 30 day payment options.

Payments are made in Bank Transfer, Card or Cash.

Receipts are given upon request via electronic delivery (Email) 

Business Clients

Businesses who are interested in credit accounts can apply for one by speaking with us over the phone on 01767 668616.

Our credit accounts are 30 day payment term accounts.

To be eligible, you must be VAT registered or a Limited Company.

Applying for an account will require you to disclose certain financial information about your business in order for us to make an informed decision.

Note: You are not able to request 30 day payment terms once a support request has been completed. 

Making Payments – Frequently Asked Questions

What are the different ways I can pay my invoices?

We have three different ways to pay:

Direct Debit – This is where we automatically debit your bank account with fixed or variable amounts depending on what balance is on your account. Note: This option is for credit account clients only.

Card – We issue invoices with payment links. To pay by Credit or Debit card, you can follow these links.

Bank Transfer – On the bottom of an invoice, there will be our bank account information and instructions.

We do not accept cheque.

I'm a business, but I'm not VAT registered or a Limited Company. Can I still opt for a 30 day credit account?

Whilst our regulations do say that we only provide this to VAT registered or Limited Companies, there are situations where we will consider offering a 30 day credit account to a business. Some of these circumstances include:

Office 365 for Business
Monthly IT Support
Some other form of contractual service which is billed monthly

In all cases, we recommend sending our accounts team an email on accounts@drjonespcs.co.uk where we can make an informed decision on offering 30 day credit facilities. You may be asked to provide financial information to support your application.

How long do payments take to show up on my account?

It can take up to 3 working days before payments show. If you have made a payment that is close to your due date, it is advisable to let us know by emailing accounts@drjonespcs.co.uk

How do I dispute an invoice?

To let us know about your dispute, email our accounts department on accounts@drjonespcs.co.uk

Please ensure you let us know your invoice number in your email to speed up communication.

How do I switch to Direct Debits?

To let us know about your decision to begin paying by direct debit, email our accounts department on accounts@drjonespcs.co.uk

Direct debits must be set up by the 21st of each month as our debit dates are the 28th of each month. If you miss this deadline, we will set up your debit for the following month.

Missed Payments – Frequently Asked Questions

If you've missed a payment

If you’ve missed a payment the best thing to do is to inform us immediately. This way we can work with you to resolve the challenge as swiftly as possible.

Missing payments may affect your credit account status.

Charges for missed payments

If we have to chase for payments, we charge a standard administrative fee of £10.00 + VAT for each communication. We will not chase more than twice per calendar month. If we hear from you within 2 working days we will waver the administrative fee.

Failure to settle your account

We will send a maximum of 3 communications before your account becomes defaulted. Defaulted accounts are passed on to a debt collection agency for enforcement.

Additional charges applied to your invoice are as followed:

£25 + VAT for £1,000 – £9,999.99
£50 + VAT for £10,000 and above

We also apply the statutory interest rate of 8.75% from the date of your overdue invoice, calculated over the amount of days your payment has been missed. For comparison, a £1000 outstanding debt would accrue £7.43 of interest for being 31 days overdue.

DRJPCS Limited employs Crunch to chase debts on our behalf.