Data Handling Services
Data handling services are requests where you ask us to recover, move, store, backup or destroy data that you are accountable for.
What counts as data?
Data is described as:
“The digital media or files that are present on physical or digital storage that are read, altered or deleted by applications on an electronic device.”
Data Handling Services – The differences
There are different ways that data is handled. Here are the generalised descriptions:
When data is considered lost or inaccessible, data recovery is a method used to move data to a source where they can be accessed.
When the holding of data over a period of time that is accessible immediately or by access request, this is what we call data retention.
When data is securely destroyed and rendered inaccessible by normal means. The level of destruction can vary depending on requirements.
Responsibilities for your Data
When it comes to overall responsibility of data, most companies are not responsible for your data before, during and after any service they carry out. This is normally the responsibility of an individual to make copies of critical data where possible. Our own exceptions to these conditions are services where we are contracted to protect your data from loss.
The liabilities of data is a vast area of many different policies and procedures, so all our protective data services come with their own guidelines that are provided upon contracting us for such services.
Overview of Services which are used to retain data, but are the responsibilities of the customer
Cloud Storage (OneDrive / Google Drive / DropBox / Etc)
External Storage (USB drives / Network Storage / Etc)
Local storage (Internal Hard Drives)
Overview of Services which are used to retain data, but are the responsibilities of the company
Office 365 for Business SaaS Protect
GSuite for Business Saas Protect
Macrium Reflect Backup and Protect
Datto Alto Backup and Protect
When we recover data, we do this in two ways. Restore to Cloud and Restore to device.
Restore to Cloud
Restore to cloud is a service where we recover files and place them on our secure cloud server. We use DropBox and OneDrive as our primary points of storage.
Restore to Device
Restore to device is where we recover files and place them on an external drive.
External Drive – A 1TB drive which is added to your final cost
Cloud Drive – We have a £20 + VAT administrative fee for storage in the cloud – Up to 250GB.
Provided Drive – If you provide the drive, we do not charge for storage services.
Initial recovery checks are £50 + VAT to check if data can be recovered.
Our basic data recovery services are priced at £50 + VAT for each 100GB of data we recover. Your first 100GB is included in the initial recovery check if the data can be recovered.
Our advanced data recovery services are priced at £220 + VAT which includes all data on a specified source.
When we handle data
It is our policy to only delete data under explicit instruction. If no instruction is received then data will not be removed under any circumstance unless deemed to be destructive to the environment they are stored. This includes malicious software and corrupted files.
Malicious and corrupt files are always deleted without consent or warning to protect the integrity of all other data stored.