Business IT Support
When to comes to business, scaling is important. You shouldn’t be tied down to static pricing or hefty price hikes because you do well. We’ve come up with simple, yet easy to scale pricing that means when you decide to grow, your support grows with you each step of the way.
Starting from just £35 + VAT per month, we offer Office 365 support and remote support.
How does it work?
Report a fault
We give our customers three easy ways to let us know about faults.
- Send us a short email
- Call us
- Raise an online ticket
We handle the diagnostics
When you tell us about something, we give you a ticket number and access to our help desk portal. This lets you see up to date detail about how your fault is being handled. For ease of use, we also allow updates to be done by simply responding to the email updates sent to you.
Problem solved
Once your fault is fixed, we let you know. Your ticket reference is archived on our system for historical purposes and should the issue arise again, we know what we have done previously.
Why outsource your IT?
Bugs happen. Unfortunately.
It’s well known that technology and issues happen. What’s important isn’t about when the bugs happen, it’s what you do when they do. Having a help desk gives you the assurance that once the issue is on our radar, we handle it for you.
Sharing is caring.
One of the key challenges of running a business, is keeping up to date with trends and systems. Having a consultancy and help desk support system in place, we help you keep updated what matters most to you and your business.
Security as standard.
Security is always at the heart of any system. This is why all our plans come with an Antivirus included in the price. Regardless if you are on Windows or Mac, we have you covered.
When a power cut strikes, there is every chance that any device that is plugged in at the time can break. Sometimes this can be a vital storage point for business files and data.
Tasked with preventing data loss, this company approached us for advice and action.
After migrating the companies files to Microsoft Office 365 with disaster recovery, all the staff can not only access their critical files from anywhere but should the worst happen, they don’t need to spend days and vital funds restoring normality in their business.
In short, growth. When you grow to the point of bringing on board new staff, systems and processes, the last thing you want to have to go alone, is purchasing the extra tech to support you.
Time and resource efficiency is key to smoother growth, which is why when you grow larger your support scales with you.
We have split our support packages into pricing brackets based on the number of staff you have. The smaller your business, the less likely you are to need constant support. The larger your business is, the more likely you will want more hands on support.
All tiers of support come with email support, computer security and remote support as standard.
Sole Trader
For 1 employee- Save money vs hourly rates
- Free antivirus for your device
- Remote Support
- Email + Ticket contact support
- Add Microsoft 365 support for £10
Team Support
Minimum of 2 users- Big savings vs hourly rates
- Free antivirus for your device
- Teams, email + ticket contact support
- Discounted Microsoft 365 Solutions
- Scale up or down on company size
Small Enterprise
Minimum of 2 users- Huge savings on rates and services
- Includes Microsoft 365 Basic
- 2 Antivirus installs per user
- Systems monitoring for updates
- Daily backups of emails & cloud
- Includes Microsoft 365 Support
Just Office 365 support?
From just £10 + VAT per unique user and includes daily email backups & OneDrive protection, Call us today to get a quote
Prices and services shown exclude VAT. Office 365, backup & retention services not included unless otherwise stated. Backup limits will increase in price if 100GB or higher is reached. Inclusive backup offers are for the first 50GB of any user mailbox and 100GB on any user cloud storage account. SharePoint backups not included in any support plan and is an additional service. Additional 100GB backup blocks are chargeable at £4. All features available on all plans, but vary with cost depending on level of support service. Office 365 only support sold in blocks of 5 users unless otherwise stated. On boarding consultation fees may apply. Office 365 subscription required and can be supplied by us upon request unless stated as included in support description.
Who we work with
We supply & support products and services from:
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Hours
Mon-Sat: 9am - 8pm
Sun / Bank Holidays: Closed
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