Meet Your Local IT Company

February – Dr Jones PC Support originally started. John Jones (now IT Services Director) began working at Bedfordshire Police in their ICT Department, however, did not service it’s first residential customer until September. This is why we officially use September as our flagship date, not February.

The original name for Dr Jones PC Support was going to be Biggs Tech Support, but this was later changed to a more unique brand.

July – We saw our 10th customer. Since then, we began to grow steadily with word of mouth.

December – Our Facebook page was created on the 9th following a 18 months of service.

June – Our website was born on 28th.

August – Dr Jones PC Support had hit it’s promise to become 99% paperless. By August the following year, we used less than 50 sheets of paper. Approximately 20 of those were test prints to make sure our printer was still working and the rest were photocopies or return to supplier print outs. The only other source of paper, was card receipts.

April – We filed for VAT Registration.

July – We served our first contracted business customer, Harrisons Accountancy Limited. By the end of the year, we began servicing more businesses locally.

August – Dr Jones PC Support had received its 50th 5 star rating on Facebook.

February – We introduced our first system to manage and monitor requests. This improved customer relations by providing a place for our customers to look at regular updates, and with an easy way to alert us to requests.

April – We went 100% paperless for all financial transactions. All receipts were electronic. Still hitting 99% paperless in all other areas.

October – We went from Sole Trader to Limited Company. 

January – Our first apprentice started with us.

May – We met GDPR expectations and streamlined all systems within Dr Jones PC Support to match this. We took a minimalist approach to data handling. Now, the only identifiable data we ever retain are name, address (if a collection or delivery was requested), email & contact number. 

June – Dr Jones PC Support restructured the way we handled expectations, turned this into positive management and delivery.

October  – We obtained our Microsoft Partner status to begin offering Cloud Services to our customers directly, instead of via 3rd party suppliers.

January – We partnered with a US based company to begin offering technology support in the United States.

March – We collaborated all systems we use into three key areas. Service Management, Service Delivery and Customer Experience. All systems within Dr Jones PC Support now come under these categories to pin point areas of excellence as well as areas we can improve our services.

April – We signed an ongoing agreement with Marie Curie UK to provide regular donations through sales and services.

June – Our support plans were consolidated into two plans to provide more value and structured support to our clients and customers. This also provided easy and simple ways for our customers to manage budgets and expectations.

November – DRJPCS LTD began to profit as reflected in yearly financial reports. Company growth up and spending down.

December – We hit our 99% paperless promise for the 4th year running.

January – Focus on reducing our systems count whilst improving on customer support. Our aim is to have our systems and services aligned to our growing customer base, offering better solutions for more cost effective rates.

February – New structured rates to reflect the simple solutions promise we make to our customers.

April – New Service – Websites & domain hosting.